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AI
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AI
Best Practices
Why System Properties Are Your Friend
System properties are one of the simplest ways to make ServiceNow development safer and easier to maintain. Instead of hardcoding URLs, feature flags...
AI
Best Practices
10 Tips for Clean and Scalable ServiceNow Code
Clean code matters more than clever code. A few rules I try to follow in ServiceNow development are simple: avoid hardcoding values, keep functions s...
AI
Portals & UX
Designing Better Service Portals for Real Users
A good Service Portal is not just about making the page look nice. It has to help users complete their task quickly and without confusion. Small UI i...
AI
Integrations
Building a Secure REST Integration in ServiceNow
When building integrations in ServiceNow, security and maintainability matter just as much as getting the API call to work. A clean integration shoul...
AI
Automations
Flow Designer vs Business Rules: When to Use What
Flow Designer is great when the process needs visibility, maintainability, and business-friendly ownership. It works well for approvals, notifications...
AI
AI in ServiceNow
How AI is Transforming ServiceNow Workflows
AI is starting to change how we build on ServiceNow — not by replacing developers, but by helping teams move faster, make better decisions, and automa...